Order tracking
Track your order.
Every Kiba Club order ships with a tracking number. Enter it below to see where your parcel is, from our warehouse to your door.
It is in the shipping email we send when your order leaves the warehouse. Cannot find it? Email info@kibaclub.com and we will resend it.
Parcel lost, damaged, or gone quiet? Email info@kibaclub.com with your order number and, for damage, a photo of the item and packaging. We replace or refund.
What happens next
From checkout to your door.
Shipping is free on every order, by tracked courier.
Step 01
Order confirmed
Your order email arrives within minutes of checkout.
Step 02
Packed and sent
Orders are prepared within 1 to 3 business days. Your tracking number is emailed the moment yours ships.
Step 03
On its way
Delivery usually takes 5 to 10 business days from dispatch. Busy periods and customs can add a little.
Step 04
At your door
Open the carton, check everything over and write to us if anything is not right.
Good to know
Tracking, answered.
Where do I find my tracking number?
It is in the shipping email we send when your order leaves the warehouse, usually within 1 to 3 business days of ordering. Check your spam folder if it has not appeared. No tracking number to hand? Use your order number and the email you checked out with instead, or write to info@kibaclub.com and we will resend it.
How long does shipping take?
Orders are prepared within 1 to 3 business days, and delivery typically takes 5 to 10 business days from dispatch. Shipping is free on every order. Delivery windows are estimates and can vary during busy periods or because of customs in your country. Any import duties or taxes charged by your country's customs are paid by the recipient.
My tracking has not updated. Is something wrong?
Usually not. Tracking can take a day or two to show its first scan, and international parcels sometimes sit quiet while they move through customs. If nothing has changed after 5 business days, email info@kibaclub.com with your order number and we will look into it.
Why does my order have more than one tracking number?
Kiba Nest ships in a large carton and may arrive separately from other items, so one order can travel as two parcels. Look your order up by order number and email and you will see each parcel listed.
My parcel is lost, arrived damaged, or says delivered but is not here.
If it says delivered, check with neighbours and your building's parcel room first. Then email info@kibaclub.com with your order number and, for damage, a photo of the item and packaging taken before you use the unit. We replace or refund.
I entered the wrong address, or something else needs fixing.
Email info@kibaclub.com with your order number as soon as you can. If your order has not shipped yet, we can usually update the address before it leaves. If it is already on its way, we will work out the next steps with you.
Here to help
Still wondering where your order is?
Write to us with your order number and a person who knows the equipment replies within 24 hours.
Free tracked shipping · 30-day returns · 1-year warranty