Shipping Policy

We ship Kiba Club equipment by tracked courier, and shipping is free on every order.

Order processing

Orders are prepared within 1–3 business days. You'll receive a confirmation email with tracking as soon as your order ships.

Delivery times

Delivery typically takes 5–10 business days from dispatch. Delivery windows are estimates and can vary during busy periods or because of customs in your country. Kiba Nest ships in a large carton and may arrive separately from other items.

Shipping cost

Standard tracked shipping is free. Any import duties or taxes charged by your country's customs are the responsibility of the recipient.

Two optional upgrades are offered at checkout:

  • Priority Processing — your order skips the queue and ships first: US$9.99.
  • DHL/UPS Express — 3–6 business days from dispatch, fully tracked: US$79.

All prices are in US dollars, and the shipping charge is shown at checkout before you pay.

Tracking

Every order ships with a tracking number. You can follow it on our Track your order page. If your tracking hasn't updated after 5 business days, email us at info@kibaclub.com and we'll look into it.

Lost, damaged or delayed in transit

Email info@kibaclub.com with your order number and, for damage, a photo of the item and packaging. We replace or refund.

Shipping Protection

Shipping Protection ($4.99 USD) is added in your cart and covers your parcel while it is in transit. If a protected parcel is lost or stolen, including a parcel marked delivered that never reached you, we reship your order free of charge. If the item is out of stock, we refund it instead. You can switch it off in the cart before checkout.

To make a claim, email info@kibaclub.com within 30 days of delivery (or of the latest expected delivery date) with your order number. For a parcel marked delivered that you did not receive, include a short signed statement saying so. We usually reply within 24 hours.

Arrived damaged? That is covered on every order, protected or not. Email us a photo of the item and its packaging and we repair, replace or refund (see our Refund Policy).

Without Shipping Protection we still chase the carrier for you, but we cannot replace a parcel that tracking shows as delivered.

Questions? Reach us any time at info@kibaclub.com. Kiba Club, 79 Airedale Street, Auckland 1010, New Zealand.